Frequently Asked Questions
Everything you need to know about our craftsmanship and services.
Where are Polène products manufactured?
Our leather goods are handcrafted in Ubrique, Spain, by skilled artisans using high-quality leathers sourced from certified Italian and Spanish tanneries.
What is your international shipping policy?
We offer worldwide shipping via premium carriers. Delivery times typically range from 3 to 7 business days depending on the destination, and tracking information is provided once the order is dispatched.
How should I care for my Polène bag?
To preserve the leather, avoid prolonged exposure to direct light or heat. We recommend cleaning with a soft, dry cloth and applying a specialized leather milk periodically to maintain suppleness.
What is your return policy?
Items can be returned within 15 days of receipt, provided they are in their original condition, unused, and with all packaging intact. Return shipping costs are the responsibility of the customer.
Are duties and taxes included in the price?
For orders outside the European Union, customs duties and local taxes may be applied by the destination country and are to be paid by the recipient upon delivery.
How can I verify the authenticity of my purchase?
Authentic Polène products are sold exclusively through our official website and our flagship boutiques in Paris, New York, Tokyo, and Seoul.